Frequently Asked Questions
To help you as swiftly as possible we have listed a few of the most asked questions we receive. If you do not find the question you are looking for, do not worry, just get in touch with us and we will help you the best we can.
1. Are your cleaners insured?
Yes we have full insurance for public liability and for damage to property and we have full public liability and accidental damage insurance cover for all our Staff while they are working in your premises.
2. How much do you charge?
We charge from £18.00 per hour, per cleaning operative and for cleaning only with no extra charges or hidden charges.
If you click here this will take you to our prices page.
3. Do you provide the cleaning materials?
We provide all our own cleaning equipment when you book an end of tenancy cleaning, carpet cleaning service, the only service we don’t supply our own materials is for regular domestic cleaning.
4. Who provides the cleaning materials?
- Our clients provide the cleaning materials which lets them use their preferred products and materials etc. It also helps us keep our costs down.
- Goodness Cleaners can also provide the cleaning materials and cleaning products at extra cost or £23.00 per
hour, per cleaning operative.
5. What hours do you provide your cleaning services?
We provide all of our cleaning services 24 hours a day, 7 days a week.
6. How long do I need to leave my carpets to dry out after I have had a carpet cleaning service?
Normally it is between 1 to 3 hours, but it all depends on how dirty the carpets are and how thick the pile is. Our cleaning engineers should be able to advise when they come to your property.
7. What if my cleaner does not turn up or lets me down?
If you have employed domestic staff before, you may have found that sometimes a cleaner may let you down or that the relationship does not work out. If that happens, simply call us and we will either resolve the matter or allocate you a new cleaner.
8. What if I am not happy with the cleaning service?
In the unlikely event that you’re not happy with the cleaning service we have provided you need to notify us within 24 hours where we will return free of charge and re-do what is in question. Complaints after 24 hours will not be considered.
9. Do I get the same cleaner each week?
Yes, the cleaner we allocate to you will be your regular cleaner.
10. Do I have to have the cleaner you send me?
We want the arrangement to be comfortable for the client and the cleaner so if you do not want a particular cleaner, we will be happy to find you an alternative. We always give clients the chance to meet their cleaner before they begin.
11. How much notice do you require to cancel the contract agreement?
If you wish to cancel your contract agreement, we require one month's notice in writing and this can be given at any time.
12. How quickly can I have a cleaner start?
We can usually allocate a cleaner within a few hours or days of meeting you, however this can depend on where you live, what time and day you would like your cleaning etc.
13. How do I get started?
Please call us 078506 23309 or email us info@goodnesscleaners.co.uk.